Cancellation Policy
A minimum of 24 hours notice is required to re-schedule or alter all or part of a reservation.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 24 hours or more before departure
- 100% cancellation fee within 24 hours before departure and for "No Show"
If you fail to arrive at a scheduled tour departure time, you will not be refunded any part of your tour costs. Tour departures may not be delayed due to passenger circumstances, including events beyond your control, medical problems, airline delays, weather, etc. All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
- Children’s prices are from 4 – 14 years of age. Families consist of 2 Adults and 2 Children aged 4 to 14 years of age. 0 to 3 years old travel free of charge. All guests under the age of 16 must be accompanied by an adult.
- Optional activities: Snorkel Safari and Snorkel Experience are available on full day 9am & 11am services only. Certain medical conditions and some medications may exclude individuals from participating from optional in-water activities. Minimum age for Snorkel Safari & Snorkel Experience is 6 years.
- We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that all travel insurance companies do not cover scuba diving and other in-water activities.
- Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
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